Right of Withdrawal / Cancellation Policy
As a consumer, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days after the day on which you or a third party, other than the carrier, acquires physical possession of the goods.
1. Right to Cancel
To exercise your right to cancel, you must inform us of your decision to cancel the contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You can use the model cancellation form provided below, but it is not mandatory.
2. Model Cancellation Form
To:
Nichloe Business & Trading GmbH
Nikolaistraße 9, 37073 Göttingen, Germany
Email: Kundendienst@lucysvintage.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
- Ordered on [Insert Order Date]
- Received on [Insert Delivery Date]
- Name of consumer(s): [Insert Name(s)]
- Address of consumer(s): [Insert Address]
- Signature of consumer(s) (only if this form is notified on paper)
- Date
3. Effects of Cancellation
If you cancel this contract, we will refund all payments received from you, including the costs of delivery (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.
We will issue the refund using the same payment method you used for the initial transaction unless you have expressly agreed otherwise.
4. Return of Goods
You must return the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. The deadline is met if you return the goods before the period of 14 days has expired.
5. Costs of Return
You will be responsible for the direct costs of returning the goods.
6. Exemptions from the Right to Cancel
The right to cancel does not apply to contracts for the supply of goods that are made to your specifications or are clearly personalized.
7. Contact Information
If you wish to exercise your right of cancellation or have any questions about the process, please contact us at:
Email: Kundendienst@lucysvintage.com
Address: Nikolaistraße 9, 37073 Göttingen, Germany