At lucysvintage.com, we want you to be completely satisfied with your purchase. If you are not fully satisfied, you can return your items under the conditions outlined in our Return & Refund Policy.
1. Right of Return
You have the right to return your items within 14 days from the date you receive them. The goods must be unused, in their original condition, and in the original packaging.
2. Process for Returning Goods
To return an item, please follow these steps:
- Contact our customer service team at Kundendienst@lucysvintage.com within 14 days of receiving your order to notify us of your return.
- We will provide you with a return authorization number and instructions on how to return the item.
- Package the item securely and include a copy of the original receipt or proof of purchase.
- Send the item back to the address provided in the return instructions.
3. Refunds
Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method within 14 days of receiving the returned goods.
4. Return Shipping Costs
Unless the item is defective or incorrect, the customer will be responsible for the cost of return shipping. We recommend using a trackable shipping service to return items, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Customized or personalized products
- Products that have been opened or used
6. Damaged or Defective Items
If the item you received is defective or damaged, please contact us immediately at Kundendienst@lucysvintage.com. We will offer a full refund or replacement for any faulty items.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, you will need to return the original item and place a new order for the desired product.
8. Contact Information
If you have any questions or need assistance with a return, please do not hesitate to contact us:
Email: Kundendienst@lucysvintage.com
Address: Nikolaistraße 9, 37073 Göttingen, Germany