At Nichloe Business & Trading GmbH, we are committed to ensuring that your order is delivered to you in a timely and secure manner. Please find all relevant shipping details below.
1. Shipping Countries
We currently offer shipping to the following countries:
- Germany
2. Shipping Costs
Shipping costs are calculated based on the destination and weight of your order. You will be provided with the exact shipping cost at checkout before completing your order.
3. Delivery Times
Delivery times may vary depending on your location and the availability of the products. In general:
- Germany: 3-5 business days
Please note that these are estimated delivery times and may be affected by external factors such as public holidays or weather conditions.
4. Shipping Partners
We work with reliable shipping carriers to ensure your order is delivered safely and on time. Our shipping partners include:
- DHL
5. Order Processing
Once your order has been placed, we will process and dispatch it within 1-2 business days. You will receive a confirmation email once your order has been shipped, along with a tracking number to monitor the status of your delivery.
6. Tracking Your Order
You can track your order via the tracking number provided in the shipping confirmation email. Please allow up to 24 hours for the tracking information to be updated in the carrier’s system.
7. Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays due to factors outside our control, such as shipping carrier issues, customs delays, or other unforeseen circumstances. We will notify you if there are any significant delays with your order.
8. Damaged or Lost Goods
In the rare case that your order is lost or damaged during transit, please contact us immediately at Kundendienst@lucysvintage.com. We will assist you in resolving the issue promptly.
9. Contact Information
For any questions or concerns regarding shipping, please reach out to us at:
Email: Kundendienst@lucysvintage.com
Address: Nikolaistraße 9, 37073 Göttingen, Germany